Stinaa.J offers free returns and exchanges within Sweden and Europe. Customers from remote areas are kindly asked to cover the return shipping costs.
You may request the return/exchange of item/items within 14 days of the delivery of your order.
The items should not be handled more than necessary to determine their quality and fit. All items should be tried on a carpeted surface. Returns will only be accepted if a product, labels, original packaging, plastic cover of an outsole, and accessories are fully intact. If an item has been handled more than is deemed necessary, the customer will be liable to compensate Stinaa.J for the incurred value reduction.
Exchanges are subject to availability and are automated. When you submit an exchange and the system finds the new size available, the original order gets canceled, and a new – placed instead. Please note that the exchanges work only for the same product, same price, and different size.
All claims should be submitted together with a detailed description of flaws and attached images where we can clearly see the issues.
Please register your return/exchange or claim here.
Follow all the steps. A confirmation will be sent to your e-mail shortly. Follow the instructions you find in the e-mail.
We prefer that international orders be returned to us by DHL/UPS to ensure that they are protected and insured during transit. However, you may return the goods to us by any secure means, but please note that items lost in transit are not insured and compensated for by Stinaa.J.
Please use this address to return the merchandise:
Stinaaj AB C/O Logpart AB
593 32 Västervik
Please write “Return of Swedish merchandise” on the outside of the shipping box and on your package’s shipping documentation.
Refunds are made to the original purchase payment provider within 7 days upon the return is registered, delivered, inspected and confirmed. Please note that additional duties and/or taxes as well as shipping costs will not be refunded. For countries within the EU, the VAT is be included in the refund.