Stinaa.J offers free returns within Sweden and Europe. Customers from remote areas are kindly asked to cover the shipping costs for the returns.
You may request the return of item/items within 14 days of the delivery of your order.
The items should not be handled more than necessary to determine their quality and fit. All items should be tried on a carpeted surface. Returns will only be accepted if a product, labels, original packaging, plastic cover of an outsole, and accessories are fully intact. If an item has been handled more than is deemed necessary, the customer will be liable to compensate Stinaa.J for the incurred value reduction.
Exchanges are subject to availability.
We accept exchanges for all the customers who pay with Klarna. Please submit the exchange here. When you submit an exchange – please comment on what shoe model/color and size you would like to receive instead. Follow the instructions and send back the shoes from your original order. A new Klarna invoice is generated and sent to you, click on the link and proceed with the payment.
For other order where a customer pays by card/PayPal – the exchanges are handled as returns. A customer returns a product and places a new order. Please submit your return here. The original order gets canceled and refunded when the original product is delivered, inspected, and accepted at our warehouse. Please note, that if the original product was discounted, a customer is eligible to keep the discount and apply it to the exchange. We then match the discount´s amount/percent. To get the discount code, please e-mail your order number to firstname.lastname@example.org.
All claims should be submitted together with a detailed description of flaws and attached images where we can clearly see the issues.
Please register your return/exchange or claim here.
Follow all the steps. A confirmation is sent to your e-mail shortly. Follow the instructions you find in the e-mail.
We prefer that international orders are returned to us by DHL/UPS to ensure that they are protected and insured during transit. However, you may return the goods to us by any secure means, but please note that items lost in transit are not insured and compensated for by Stinaa.J.
Please use this address to return the merchandise:
Stinaaj AB C/O Logpart AB
593 32 Västervik
Please write “Return of Swedish merchandise” on the outside of the shipping box and on your package’s shipping documentation.
Refunds are made to the original purchase payment provider within 7 days upon the return is registered, delivered, inspected and confirmed. Please note that additional duties and/or taxes as well as shipping costs will not be refunded. For countries within the EU, the VAT is be included in the refund.