How do I submit a claim?

Claims may be submitted within two months of discovering a flaw or damage.

All claims must include a detailed description of the flaw and images clearly showing the issue. Please provide comments on the reported problem and upload pictures of the damage.

Submit your claim here. Follow the instructions provided.

We kindly ask that you do not send the product to us directly after receiving the return label (for Sweden/Europe). Please wait for our customer care team to respond before taking further action.

Stinaa.J carefully evaluates each claim. Depending on the case and its complexity, the following actions may be taken:

• For minor issues (e.g., stitching, outsole, insole, logo): Stinaa.J will issue a return label and repair the product.
• For more complicated issues, we may offer one of the following:
  • A price reduction
  • A voucher for your next purchase
  • A new pair of shoes
  • A full refund