Can I exchange an item for another?

Exchanges are subject to availability.

We accept exchanges for all Klarna customers. Submit the exchange here.
When you submit an exchange – please comment on what shoe model/color and size you would like to receive instead. Follow the instruction and send back the shoes from your original order. A new Klarna invoice is generated and sent to you, click on the link and proceed with the payment.

For other order where a customer pays by card/PayPal – the exchanges are handled as returns. You need to return the original product and place a new order. We recommend to place a new order as soon as you can, to be able to secure the shoes of your choice. Please submit your return here.

Please read more about the return process and our terms and conditions.